Shipping Policy
MrWoofs Shipping Policy
At MrWoofs, we are proud to offer FREE shipping on all orders! We strive to process and ship orders as quickly as possible so your pet can enjoy their new product without delay. Below, you’ll find all the details about our shipping process, estimated delivery times, and what to do if you need assistance.
Order Processing Times
Once you place your order, please allow 1-3 business days for us to process and dispatch it. An order is considered dispatched once it has been handed over to the shipping carrier and is officially in transit to your address.
- During peak times and holidays, processing may take up to 7 business days due to high order volume.
- You will receive a tracking number via email once your order has shipped.
Estimated Shipping Times
Shipping times vary depending on your location and the courier service used. Below are the estimated delivery times after dispatch:
📍 United States: 6-10 business days
📍 Canada: 7-12 business days
📍 United Kingdom: 6-10 business days
📍 Australia: 7-12 business days
📍 Other International Locations: 10-20 business days
🚨 Please Note:
- During peak seasons, holidays, or unforeseen courier delays, shipping times may be longer than expected.
- International orders may experience customs processing delays, which are outside our control.
Order Changes & Address Accuracy
It is your responsibility to ensure your shipping details are correct at checkout.
- If you need to update your shipping address, please email us at Hello@MrWoofs.com within 24 hours of placing your order.
- If your address is incorrect and you do not notify us within this timeframe, we cannot guarantee a replacement or refund.
- If our system detects an issue with your address, our team will reach out via email within 3 business days. If we do not receive a response, your order may be canceled.
Shipping Delays
At MrWoofs, we understand how important it is to receive your order on time. While we do our best to ensure prompt delivery, delays may occur due to factors outside our control, including:
- Courier delays (high package volumes, strikes, or weather conditions).
- Customs processing for international shipments.
- Payment verification or address issues that require customer confirmation.
If your order is delayed, we recommend checking your tracking number first. If you need further assistance, feel free to contact us at Hello@MrWoofs.com.
Lost or Stolen Packages
We understand how frustrating it can be when a package is lost or stolen. Once a package leaves our facility and is handed to the courier, MrWoofs is no longer responsible for lost or stolen packages.
Here’s what to do if your package is missing:
1️⃣ Check your tracking number for any delivery updates.
2️⃣ Check with neighbors or household members to see if they received the package.
3️⃣ Contact the courier service to report the lost package and file a claim.
4️⃣ Email us at Hello@MrWoofs.com, and we will assist you in following up with the courier.
📌 Important:
- Lost or stolen packages are not covered under our refund policy.
- In some cases, we may offer a replacement depending on the situation and the courier’s response.
- If theft is suspected, we recommend filing a police report for further investigation.
Shipping Policy Updates
MrWoofs reserves the right to modify this Shipping Policy at any time without prior notice. It is the customer’s responsibility to review the most updated version before making a purchase.
By placing an order with MrWoofs, you agree to the terms outlined in this policy. If you have any questions, please don’t hesitate to reach out to us at Hello@MrWoofs.com—we’re always happy to help!